Fryeburg Veterinary Hospital. How may we help you?
(little girl voice) This is Ramona and I'd like to cancel my appointment on Thursday.
Ramona, how do you spell your last name?
I see it. You have an appointment for spay surgery Thursday at 8 AM and you want to cancel?
I see your brother Harper is scheduled at the same time for neutering. Do you wish to cancel his appointment also?
Oh, no. He'll be there!